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Scintella Solutions

Contact Center Scheduling Intelligence

About

Scintella Solutions provides contact center scheduling software as a service. SeatMatch strives to make the most efficient use of limited desk space by optimizing for hot-seating, all while maintaining team cohesion by clustering agents closer to supervisors. ShiftMatch seeks to solve the shift bidding problem and to raise agent morale and retention by matching seniority and performance to higher quality shifts.